Refund policy

RETURN POLICY

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS. RETURN COSTS ARE THE CUSTOMER'S RESPONSIBILITY.

Returns

Can I return my order?
Yes, you can.

If you are not satisfied with the items you have ordered, you may return them within 30 days of receipt.

In that case, the order must meet the following conditions:

  1. The order still contains all accompanying parts and components, and the packaging is in the same condition as when the product was received.
  2. Normal handling of the product can be demonstrated; damage caused by careless use is excluded.
  3. Products for which hygiene is important have been thoroughly cleaned before the return process is started.
  4. The product was found to be defective immediately upon receipt.
  5. We are entitled to charge the customer shipping costs.
  6. A return is processed within 7 working days. If the conditions have been met, the return will be officially confirmed within this period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged outside our responsibility.

How can I return my order?

If your order meets the conditions above, please take the following steps to start the return process:

  1. Send an email to: Info@Baby-pakjes.com
  2. Include the following information in your email:
    • Order number
    • Reason for the return request
    • A photo of the product in the event of damage
    • Customer's first and last name
    • Customer's address

We will then contact you and provide the return address.

Never send your return back to the sender. We will send you the correct return address once you have informed us. The shipping costs for returning the product are always the customer's responsibility.

RIGHT OF WITHDRAWAL

The consumer has a right of withdrawal in accordance with the following provisions if they are a natural person entering into a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activities:

A. Cancellation conditions

  • Right of withdrawal: The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, received or accepted the last goods.
  • Because we work with a fully automated system, orders are processed immediately after they are placed. We therefore cannot interrupt the shipping process before delivery, so a refund is not possible before the goods have been received.

To exercise your right of withdrawal, you must inform us (BabyMaya) of your decision to withdraw from this contract by means of a clear statement, for example by email. Withdrawal is completed when we have received the goods. The cost of returning the goods is the buyer's responsibility.

Goods in transit

As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. In this case, wait until you have received the goods and then return them to us. You may, of course, inform us of your cancellation in advance.

To ensure the fastest possible handling of your return, we ask you to send us a shipping confirmation.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs and any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us, without delay and no later than 14 days after the day on which we have received notice of your withdrawal and received the returned goods.

We will use the same payment method that you used for the original transaction unless expressly agreed otherwise with you. You will not be charged any fees for this reimbursement.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.